FerradaNehme

FerradaNehme‘s ’consumer law team has a high level of expertise and excellent knowledge of current legal trends’. The longstanding consumer and advertising practice acts for mass consumption companies from the retail, telecoms, airline, technology, cosmetics, pharmaceuticals, automotive, entertainment, insurance, banking and water services sectors (among others). The practice has a stellar reputation for the litigation of individual consumer rights protection lawsuits, as well as class actions. It also assists with the definition of SERNAC-related strategies and responding to SERNAC communications and requirements, along with participating in roundtables, individual mediations and voluntary collective procedures. Other notable areas are prevention and compliance models for consumer matters, as well as advertising practices. The group recently represented Chilean telecoms company VTR Comunicaciones in class actions that were brought by SERNAC and three consumer associations, in connection with disruptions to internet access service during the Covid-19 pandemic. The experience of Stella Muñoz, who has ‘extensive knowledge of SERNAC jurisprudence’, includes the resolution of several high-stakes consumer law disputes, along with mediations, voluntary collective procedures and compliance strategies. In the firm’s senior associate ranks, litigation lawyer Mario Garfias represents clients before SERNAC, as well as before Chile’s regulatory telecoms agency (SUBTEL), particularly matters concerning information and auditing requirements.