Guerrero Olivos

Providing ‘thoughtful recommendations and suggestions to protect companies’ reputations’, Guerrero Olivos‘ five-strong practice routinely designs compliance, commercialisation and product warranty strategies. It also advises on complaint answering protocols, e-commerce and advertising. Other key areas range from search order protocols, recall campaigns for defective products and product labelling and food processing, to sanitary regulations, mass consumer goods and services, and litigation and collective mediation procedures before SERNAC. The key practitioner in the consumer law department, Benjamín Ferrada also co-leads the firm’s litigation and arbitration practices. Flanking Ferrada at associate level, the workload of senior Sebastián Marambio covers the large-scale commercialisation of consumer goods and services, protocols, contracting, compliance and representing clients before SERNAC; while Rosario Díaz is experienced in consumer rights litigation and compliance.